“Customer Service”:
What it means at GBI

© 2003 Gottlieb Brothers, Inc.

We know you’re busy, and unsolicited phone calls can be irritating. That’s why we have developed this web site…to introduce you to the Gottlieb Brothers. We’re not shy. Our purpose is clear: we want your business!

Gottlieb Brothers, Inc., sells loose diamonds. Our family has been in this business for over 80 years, so you could say Alan and Bob cut their teeth on “the four C’s.” If there were a “fifth C,” it would be “customer relationships.” Here are just a few benefits you will enjoy as our customer.

First, service. When you call GBI, your request is answered almost immediately. Anyone who answers the phone or E-mail will be able to tell you if we can match your request. Our inventory is extensive; we have an uncanny ability to fulfill requests.

Second, quality. We don’t just tell you how fine our stones are, we show you. Objectively. We offer both Gran Colorimeter for grading color and Ogi Megascope for proportion analysis. These are state-of-the-art scientific measurements that are not vulnerable to hype or high pressure. Any stone you purchase from us is precisely what we tell you it is. More important, what you tell your customer it is. Virtually every stone GBI sells has either an “excellent” or “ideal” cut grade.

Third, added value. Every diamond over .45ct comes with a Diamond Evaluation Certificate personalized with your business identity. (NOTE: Value information may be included or not, as you choose.) With the DEC, every diamond you sell can be “certified,” with its measurements serving as a virtual “fingerprint.” This certificate is a tangible representation of your honesty and credibility.

Imagine the impact these labels will have when you unwrap a stone for your customer’s inspection. Even more, think of the level of confidence your customer will develop as he or she compares several stones using unbiased data. “Don’t tell me, show me!” takes on a new meaning in the marketing of finely made diamonds.

Gottlieb Brothers is a client-driven service business. Our family name stands behind every stone we offer you; now our reputation is enhanced by the most sophisticated technology. And so is yours. By enabling you to buy with complete assurance, we also help you make the sale.

Please take a few minutes to review this site. This is your opportunity, at no obligation, to experience what it’s like to do business with the Gottlieb Brothers. We don’t mind if you’re “just looking.” As you know, browsers become customers, when the product is just right!

The wholesale/retail alliance sustains all of us, in good times and not so good times. Call any time to brainstorm in-store promotions or to take the temperature of the industry at large. Our success depends on yours. We are available for stock purchases as well as memo calls.

We invite your toll-free call to 800-767-2220 or E-mail us, gbi@gottliebbrothers.com.

For further information, contact
Gottlieb Brothers, Inc.
55 E. Washington, Suite 745
Chicago, IL 60602

Tel: 800-767-2220
FAX: 312-609-2444